Refund policy

Return & Exchange Policy

Dear Valued Customer,

At OneStopStore, customer satisfaction is our top priority. We are committed to providing quality products and a smooth shopping experience. If your purchase does not meet your expectations, we're here to help with a simple and transparent return or exchange process.

Return & Exchange Eligibility

To qualify for a return or exchange, please ensure the following:

  • Return Window: Requests must be made within 7 days of receiving your order.

  • Product Condition: Items must be unused, undamaged, and in their original condition with all tags, accessories, manuals, and packaging included.

  • Original Packaging: The product must be returned in its original box or packaging. If the packaging is missing or significantly damaged, a deduction may apply or the return may be declined.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products that have been used, damaged, or altered by the customer.

  • Products without original packaging or missing accessories.

  • Personal care or hygiene items once opened or used.

  • Clearance, final sale, or customized products (unless received damaged or defective).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or videos of the product and packaging. We will review your request and provide a suitable replacement or refund if approved.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval status.

  • Approved refunds will be processed within 5–7 business days.

  • Refunds will be issued through the original payment method whenever possible.

  • For Cash on Delivery (COD) orders, refund details will be shared after approval.

Exchange Process

If you wish to exchange an item for the same product due to damage or a manufacturing defect, we will arrange the replacement after verifying your request.

Need Assistance?

If you have any questions regarding your order, returns, or exchanges, our customer support team is always happy to assist you.

Thank you for shopping with OneStopStore. We appreciate your trust and look forward to serving you again!